Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Laneway, a service of GetG Technology Private Limited. It forms part of our Terms of Service.

Try before you pay

Every workspace starts with a 14-day free trial with every feature and no card. We encourage you to use the trial to decide whether Laneway fits before you buy.

Delivery of the service

Laneway is a software service delivered online. Nothing is shipped. Your plan is active as soon as your payment is confirmed, normally within a few minutes, and you get a GST tax invoice by email and under Settings → Billing.

Cancelling

• You can turn off renewal, or delete your workspace, at any time from Settings → Billing.
• When you cancel, your plan keeps working until the end of the year you paid for. It then becomes read-only, and the data is kept for 90 days before it is deleted, so you can export it.

Refunds

• First 14 days after your first payment: if Laneway isn't right for you, write to support@lanewayapp.com within 14 days of your first paid invoice for a full refund. This applies once per customer.
• Upgrades: an upgrade's prorated charge is refundable within 7 days if you haven't used the higher limits.
• After that: yearly plans are not refundable for the unused part of the year, except where we have failed to provide the Service as described or where the law requires a refund.
• Not refundable: one-time AI credit packs and WhatsApp message packs that have been partly used, and taxes already paid to the government when a credit note can't be issued.
• Duplicate or failed payments: if you were charged twice, or charged for a payment that failed, we refund the extra amount in full.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay within 5 to 7 working days of approval. Depending on your bank it can take a few more days to show. We issue a GST credit note for each refund.

How to ask

Email support@lanewayapp.com from your workspace owner's address with the workspace name and the invoice number (for example LW/2026-27/000123). We reply within two working days.

If you're unhappy with our answer, you can write to our Grievance Officer, [grievance name], at support@lanewayapp.com.